Refund policy

Returns/Refund for Damaged or Lost Item

After we have shipped the items to a third party service provider which is the courier, we cannot be held liable for any damages that will be made on the item. We will do everything to make the items safe and secure by putting bubble wrap, enclosing it in boxes, if applicable, and writing a FRAGILE note. The courier,  shall be held liable for any damages or loss and we can only avail of their insurance/item protection fee so they can compensate for whatever damages or loss that may happen.

We will only accept returns/refund for damaged item if you reported it within 24 hours upon receipt of the item. We will also require a copy of the proof of delivery receipt as well as the photo of the damaged item. Refund will be sent to your bank account/Gcash number  after we have claimed the insured amount from the courier which will take 20-30 days.